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Customer Service
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Prefer to talk?
UK Free Phone
0044 800 321 3475
US Free Phone
1-877-458-2191
TR Phone
0090 212 458 21 91 |
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How do I reserve my room?
Our reservation process is very simple. Select or enter the desired city, enter
the dates of arrival and departure, and enter the number of guests. Click the Search
Available Hotels (for only hotels which have vacancies), Search for Vacation
Rentals or the Browse All Hotels (all hotels in a city regardless
of vacancy) button. You could also search by a specific hotel name within a city.
A list of hotels or vacation rentals will appear on the screen. For more information,
click the name of the property or the Info link.
- After room types and rates are returned to your screen,
you will be able to choose the rate you desire by reading the room information in
the center of the screen, then clicking on the Book It button on the right
side of the screen.
- After you have selected your desired room type, you
will be taken to a "Secure Reservation Request" form. Then you will need to review
the "Reservation Information" and fill in the blanks on the "Guest Information"
section. Be sure your name and email address are spelled correctly.
- After you fill out all of the needed information,
press the "Submit Reservation" button.
- If further correspondence is necessary prior to confirming
the reservation, a Customer Care agent will reply back to you with an email within
24 hours.
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Is it safe to use my credit card?
Yes. We take this matter very seriously. To ensure your security, AllEuroHotels
utilizes a secure commerce server, which encrypts the credit card number and encodes
it into a non-usable form. |
What credit card types are accepted for guarantee/deposit?
The card types accepted for guarantee/deposit will be listed in the Info section
of the hotel description. |
My credit card number is correct, but the hotel is not accepting
it. Why?
There are a few possibilities:
- Your card type is not accepted at the hotel.
- The card expiration date precedes the reservation
date.
- You have reached your credit limit.
- There is a computer error.
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Can I specify where I would like my room located (preferred
floor, next to pool, etc.)?
If special requests are accepted by the lodging, a section will appear on the Reservation
Form to insert such requests and submit them to the hotel. The hotel staff will
do their best to accommodate special requests. We cannot guarantee that your requests
will be granted because they are subject to availability. |
Is the room rate per person or per night?
All rates are for double occupancy per room, and are quoted on a nightly basis unless
otherwise specified. SOME RATES MAY REQUIRE SPECIAL IDENTIFICATION. Taxes and fees
not included unless otherwise specified in the detailed Rate Rules. Extra people,
children, roll-away beds and incidentals may be subject to additional charges |
What about the special discounts?
Many of the participating hotels offer "Special Internet Rates" to our users. These
rates offer substantial savings.
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I should receive a discounted rate. How do
I get this?
The rates displayed are the only rates available to this site for making reservations.
These rates may include government, corporate, or senior discounts. You may need
special documentation at check-in to confirm you are qualified to receive that rate.
Please do not expect to receive such a rate at check-in without the proper identification
even if you have selected to book it online.
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Is there a waiting list for sold out hotels?
In certain instances, ALLEUROHOTELS can make reservations at sold out properties.
Often lodgings identified as "Special Internet Rates" are providing sold out availability.
If you want to be placed on a waiting list, you will need to contact the lodging
directly.
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What happens when I make a reservation?
Reservation requests will result in a new screen showing an Booking Number, which
should be kept and used with any future correspondence with AllEuroHotels. You
may also be quoted a Confirmation Number. Additionally, all reservations will be
followed up within 2 to 4 hours with an email using the same Booking Number and,
if available, a Confirmation Number. |
How long will it take ALLEUROHOTELS to respond to my reservation
request?
All reservation requests will result in a new screen showing a booking Number, which
should be kept and used with any future correspondence with AllEuroHotels. Additionally,
all reservations will be followed up with an email within 2 to 4 hours using the
same Booking Number with the status of your reservation. |
How do I check on my request for a lodging?
You may view your reservation using the "View Reservation" link. Always feel free to
contact us with any inquiries regarding your request. For fastest service,
please include your "Booking Number" which you will receive after you submit your
booking. |
I don't have long to wait for a confirmation. What can I do?
Typically, most lodging reservations are made in real time and your confirmation
should only take a few seconds. You will be notified of the status of your reservation
within 2 to 4 hours. However, there can be delays. In such cases, you will receive
an email from us without a confirmation number. When we receive the confirmation
number from the property, it will be emailed to you. If there is a special request
or rate change associated with your reservation, the request will be sent to a Customer
Care agent for processing. You may contact us directly at
info@otshotels.com. |
When will my reservation be at the hotel?
- Special Internet Rates Rates:
Your name will not appear at the hotel until 72 hours before your arrival date.
Rest assured, the room is booked; however, the hotel just does not know that you
will be the person staying in it.
- "Additional Rates":
It takes a minimum of 24 hours before your reservation details reach the lodging's
computer system. Rest assured, the room is booked; however, the hotel simply has
not entered your details into their system yet.
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Once I have made my reservation, will I receive any written
confirmation from the hotel?
No. The email confirmation you receive from ALLEUROHOTELS is all you will need.
It displays your ALLEUROHOTELS Booking Number, the hotel information, the rate,
confirmation number, and the hotel's cancellation policy. |
What is the cancellation policy
on my reservation?
When you are completing the Secure Lodging Reservation Form, the Cancellation Policy
will be provided in red or there will be a link to read
the cancellation policy. You can also view the property information page to find
the cancellation policy. These policies will vary from lodging to lodging, so you
must read each one carefully. In general, the standard increments are that you must
cancel the room(s) by 4 or 6 PM on the arrival date, or 24, 48, or 72 hours prior
to your specified arrival; however, these are just general guidelines and the specific
policy of the property will prevail. If you cancel before the deadline, generally
you will not be charged a penalty. Canceling after the stated period will result
in a cancellation penalty fee. Some reservations are non-refundable and cannot
be cancelled after booking.
Reservations of "Special Internet Rates" will apply a cancellation fee regardless
of the timeframe of cancellation. If the cancellation is outside of the time allotted,
you may be charged for one night's stay including tax recovery charges and service
fees. Please read the specific cancellation policy provided for each property on
the site and in any emails regarding your reservation.
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